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  • ETC Institute, American Travel Survey, TxDOT, many names, I'm confused?
    Sorry if we are confusing you. Let me try to clear it up. Agencies like the Texas Department of Transportation (TxDOT), H-GAC etc, want to make transportation-related updates in your area. In order to do this, they need travel information from their residents. So, these agencies hired ETC Institute (ETC), a market research firm who focuses heavily on transportation-related research. ETC has a set of mobile apps and online tools it has branded as the "American Travel Survey". These tools along with ETC's U.S.-based call center interviewers, collect household travel survey data for transportation planning organization's all over the United States. ETC has collected household travel survey data for over 20 years.
  • Where are you currently conducting household travel surveys?
    To see our current active surveys, click here.
  • Who is paying my incentive?
    ETC Institute will pay your incentive. The agency conducting the survey DOES NOT have anything to do with your incentive. For example, below is the incentive disclaimer for the household survey projects that ETC Institute conducts for the Texas Department of Transportation (TxDOT): "TxDOT contracts with third-parties to collect data on the travel practices of Texans on TxDOT facilities. These third-party parties may offer rewards to promote the collection of travel survey data. TxDOT is not affiliated with any of these reward programs and is not responsible for the distribution of any rewards."
  • Are you going to sell my data?
    No Way. We don't sell your personal data. We get paid by City, County, and State government agencies to conduct survey research. We also work with public agencies like Department's of Transportation and public transit agencies. They pay us to do research, we ask you questions and present the findings to them. They then make decisions based on the collected data that make your community better because now they know they have the information they need. Pretty cool huh? If you want to read our full privacy policy, look for the black bar at the top of the website. You are never under any obligation to participate in the survey.
  • How do I participate in this household travel survey?
    We have an inhouse programming team that has specifically developed mobile apps and web-based tools for collecting household travel survey data. However, if you prefer a less high tech option we've got you covered there as well. We can provide the survey to you via mail or one of our inhouse Kansas-based call center employees can give you a call and do the survey right over the phone. So to answer your question, the survey is available: Online Over the phone with our call center Via mail (paper surveys with free mailback option) Mobile app
  • How do I receive my incentive?
    ETC Institute has partnered with RewardsGenius by TangoCard. What does that mean? Well, RewardsGenius is one of the largest suppliers of online Visa debit and electronic gift cards in the US. So 5-10 business days after your household successfully completes the houeshold travel survey you will receive an email that contains a voucher. You click on that voucher and it will take you to where you can select from around 100 different gift card options including a Visa debit card option. You even have the opportunity to donate your reward amount to charity. Here is the rewards catalog link which will be similar to the options you will be able to choose from Also, we typically email our incentives out once a week. So you won't need to wait very long once you've completed your survey. If you don't see it in your email inbox check your spam or junk file. If you ever have any issues, or need us to resend your incentive, just let us know and we will be happy to help.
  • How many people has ETC Institute surveyed?
    In the last 10 years, ETC Institute has surveyed over 3,200,000 people in more than 1,000 communities. Our research has laid the foundation for billions of dollars in new public investments for communities just like yours. In fact, considering how many people we've surveyed, we've likely already made improvements in your city.
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